Skip to content
At [Store Name], your satisfaction is our top priority. We want every customer to shop with confidence, knowing that we stand behind the quality of our products.
If for any reason you’re not completely satisfied with your purchase, please review our refund and return guidelines below.
1. Eligibility for Returns
You may request a return if:
-
The item you received is defective, damaged, or incorrect.
-
The request is made within 14 days of delivery.
To qualify for a return, your item must be:
-
In its original packaging,
-
Unused and in the same condition as received,
-
Accompanied by a valid proof of purchase (order number or receipt).
2. Items Not Eligible for Return
We do not accept returns for:
-
Products that have been installed, altered, or damaged by the customer,
-
Items purchased during clearance or final sale,
-
Orders past the 14-day return period.
3. Return Process
To start a return, please contact our support team at support@[storename].com with:
-
Your order number,
-
A brief description of the issue,
-
Photos or videos showing the problem (if applicable).
Once your request is approved, we’ll provide you with the return address and shipping instructions.
Please note: Return shipping costs are the responsibility of the customer unless the product arrived damaged or incorrect.
4. Refunds
After we receive and inspect your returned item, we’ll notify you of the status of your refund.
If approved, your refund will be processed automatically to your original payment method within 5–10 business days.
Depending on your bank or card issuer, it may take additional time for the funds to appear in your account.
5. Exchanges
We currently do not offer direct product exchanges. If you need a different item, please request a refund and place a new order once your refund is processed.
6. Order Cancellations
You may cancel your order within 24 hours of purchase, provided it has not yet been shipped. Once the order is in transit, it can no longer be canceled and must go through the return process.
7. Damaged or Defective Items
If you receive a damaged or defective product, please notify us immediately with photo or video evidence. We’ll arrange a replacement or full refund at no extra cost to you.
8. Contact Us
For any questions regarding returns or refunds, please contact us at:
📧 support@[storename].com
Our team is available Monday to Friday, 9 AM – 6 PM (CET) to assist you.
Thank you for choosing [Store Name].
We appreciate your trust and are committed to ensuring a smooth and reliable shopping experience.
